ECOLLECTION ("the Seller") purpose is to ensure your overall satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within fourteen (14) working days from the day you received the items purchased on shop.entreamis.it. The items must be handed in to the courier within fourteen (14) working days from the date of their delivery. Products can be returned by shipping the package with the courier indicated by the Seller or by another courier.

Conditions for the exercise of the right of withdrawal

The right of withdrawal is properly exercised if the following conditions are fully met:

• The return form must be properly filled out and sent to ECOLLECTION within fourteen (14) working days from the date of delivery. The notice may be sent, within the same time interval, by registered mail to the Seller (ECOLLECTION S.r.l.) via Giuseppe de Nittis 15, Barletta (BT), or by telegram that needs to be confirmed, at your discretion, by registered mail by the following 48 hours;

• The item must not have been used, worn, washed or damaged;

• The identification tag must still be on the products with the disposable seal;

• Products must be returned in their original packaging;

• Returned products must be sent to the seller with a single shipment. The Seller, in fact, reserves the right to refuse items from the same order returned and delivered at different times;

• Returned products must be handed in to the courier within fourteen (14) working days from the date you received the products.

If all requirements are met, the Seller will refund the full price of the products purchased, leaving on your charge the cost of the return exclusively; it means those expenses for the return of the products purchased to the seller. If you decide to use the courier selected by ECOLLECTION for the shipment of the products purchased, you do not need to pay for the delivery costs yourself; in fact it will be ECOLLECTION to pay the courier on your behalf, holding a fixed share of € 5.50 from the refund. Instead, if you decide to use a different courier you will be paying for the delivery costs yourself. You will be contacted you if the items returned will not be accepted as they do not comply with the above conditions. In this case, you can choose to get the products back at your expenses. If you refuse this shipment the Seller reserves the right to retain the goods and the amount paid for the purchase of products.

Times and refund arrangements

Once the Seller has received your return and has verified that all requirements have been met, you will receive an email to confirm that your return has been accepted. Whatever your method of payment is (credit card/debit card or cash on delivery), the refund process will be started by the Seller as soon as possible, and in any case within thirty (30) days from the date the Seller became aware of your right of withdrawal and once it has been verified that the withdrawal has taken place in accordance with the above conditions.

The actual time for the re-credit or refund of the amount you paid for the products purchased depends on the method of payment used:

 

• purchases by credit card/debit card: the amount of time needed for the refund depends on your credit card/debit card company, but usually it occurs within two bank statements. Please note that the refund and credit date is the same, so you will not be affected in terms of bank interests.

• purchases via PayPal (if available): refunds will be credited to your PayPal account, and it will be immediately shown. The actual refund on your credit card from your PayPal account depends on the institution that issued the card.

 

Products identification tag

All products on sale by the Seller are provided with an identification tag secured with a disposable seal, which is an integral part of the good. We invite you to try the product on without removing the tag and the seal; returns that lack of tag and/or seal will not be accepted.

C.A. Group Srl – Zona Industriale ASI

80035 -Nola -(Napoli)
Italy

Cookies Policy

Cookies are small text files that contain information about your visit to our website and are stored on your computer or any other device able to browse the internet, for example a smartphone or tablet. We use these cookies to make browsing our site easier, to show you content that is relevant to your needs and interests and to help us speed up your future visits and activities on our website. The cookies assist and simplify the interaction between the user and the site and allow the site to remember your preferences and individual activity, thus saving time and contributing to easier and more efficient browsing. Cookies memorise information about your visit online (for example; language, number of visits and dimensions of text) and aid the implementation of various services (user registration, contents of your shopping cart, subscription to newsletters or updates on products, etc.). Cookies are also employed to create anonymous group statistics that let us analyse how visitors use our site, allowing us to improve the structure, content and services of this site. Any services present that do not offer complete anonymity will be found in the third-party cookies list and you may deny them consent, safeguarding your privacy. This site makes use of three different types of cookies:

1. Essential cookies

These cookies ensure that the site works in a correct and fluid manner: they allow you to navigate between pages, share content, they memorise your sign-in credentials making access to the site faster and they keep your preferences and credentials active during browsing and purchasing. Without these cookies we would be unable to provide the services which motivate the user to access this site.

2. Statistical cookies

These cookies help us understand how our users browse the site and navigate the online store so that we may assess and improve its performance and create content that best matches our visitors' preferences. For example, these cookies show us which are the most and least visited pages, how many people access the site, how long is spent on the site by most users and how they find us online. With this information we can find out which are the best features and which could be improved, while ensuring that site content is uploaded quickly and displayed appropriately. The information these cookies collect is anonymous and not associated with any of the user's personal data. These functions on our site are managed by third-party service providers who render the data anonymous and untraceable to any single individual.

3. Third-party profiling cookies

These cookies are distributed by third parties and not directly controlled or under the control of Zerogrey. Zerogrey does not therefore accept liability regarding the use of any information collected by the owners of these third-party cookies. The cookies provided by such third parties can offer advanced features as well as more information and personalisation. These include the ability to share content across social network platforms and to maintain a personalised online site experience on the basis of any preferences expressed on pages previously visited. These services are for the most part offered by external operators. If you browse using an account or if you use third-party services on other websites, these may be able to track a user who has visited our site. The use of the data collected by these external operators through cookies must adhere to the respective privacy policies that you will find on the link copied below. Third-party profiling cookies are identified by the names of their respective operators in the list indicated below which also contains the tools for managing or disabling them.

Managing your cookies

You can change the settings for downloaded cookies on your computer or mobile device through the appropriate feature on your browser. You may also block the installation of third-party cookies and remove previously installed cookies, including those that define your cookie preferences that you may have may have set here. To check or adjust the settings on your browser you need to consult the instruction manual or your browser's help window.

The instructions regarding cookies for the most widely-used browsers are available here
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Alternatively, to disable some or all cookies you can use the following tools. Disabling our cookies may affect your browsing experience, diminish efficiency in accessing certain parts of the site and erase preferences for future visits to the site. Remember to set the browser on your devices in a coherent manner so that each one may be adjusted to reflect your cookie preferences. Further detailed information on cookie features and how to enable or disable them on most browsers is available online at www.aboutcookies.org or http://www.allaboutcookies.org/privacy-policy.htm. For in-depth information and assistance with cookies used for advertising purposes visit http://www.youronlinechoices.com/it/

Accept or block cookies

After the cookie banner has been displayed you will be accepting Zerogrey's Cookie Policy, their settings and use by clicking on any part of the screen or scrolling the page to see further content. If the site is immediately exited before the cookies have been accepted, any eventual cookies already registered locally on your browser will remain there but will neither be read or used until an eventual future acceptance of this policy. You may choose to remove these cookies at any moment through the sites referred to in the “Cookie management” paragraph or by using the tools for disabling them shown above.

Data processing

The control of the data processing, the means of exercising the rights granted by the Italian Legislative Decree 196/2013 and the contact information for enforcing those rights are all indicated in the privacy policy.