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ECOLLECTION ("the Seller") purpose is to ensure your overall satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within fourteen (14) working days from the day you received the items purchased on shop.entreamis.it. The items must be handed in to the courier within fourteen (14) working days from the date of their delivery. Products can be returned by shipping the package with the courier indicated by the Seller or by another courier.
Conditions for the exercise of the right of withdrawal
The right of withdrawal is properly exercised if the following conditions are fully met:
The return form must be properly filled out and sent to ECOLLECTION within fourteen (14) working days from the date of delivery. The notice may be sent, within the same time interval, by registered mail to the Seller (ECOLLECTION S.r.l.) via Giuseppe de Nittis 15, Barletta (BT), or by telegram that needs to be confirmed, at your discretion, by registered mail by the following 48 hours;
The item must not have been used, worn, washed or damaged;
The identification tag must still be on the products with the disposable seal;
Products must be returned in their original packaging;
Returned products must be sent to the seller with a single shipment. The Seller, in fact, reserves the right to refuse items from the same order returned and delivered at different times;
Returned products must be handed in to the courier within fourteen (14) working days from the date you received the products.
If all requirements are met, the Seller will refund the full price of the products purchased, leaving on your charge the cost of the return exclusively; it means those expenses for the return of the products purchased to the seller. If you decide to use the courier selected by ECOLLECTION for the shipment of the products purchased, you do not need to pay for the delivery costs yourself; in fact it will be ECOLLECTION to pay the courier on your behalf, holding a fixed share of € 5.50 from the refund. Instead, if you decide to use a different courier you will be paying for the delivery costs yourself. You will be contacted you if the items returned will not be accepted as they do not comply with the above conditions. In this case, you can choose to get the products back at your expenses. If you refuse this shipment the Seller reserves the right to retain the goods and the amount paid for the purchase of products.
Times and refund arrangements
Once the Seller has received your return and has verified that all requirements have been met, you will receive an email to confirm that your return has been accepted. Whatever your method of payment is (credit card/debit card or cash on delivery), the refund process will be started by the Seller as soon as possible, and in any case within thirty (30) days from the date the Seller became aware of your right of withdrawal and once it has been verified that the withdrawal has taken place in accordance with the above conditions.
The actual time for the re-credit or refund of the amount you paid for the products purchased depends on the method of payment used:
purchases by credit card/debit card: the amount of time needed for the refund depends on your credit card/debit card company, but usually it occurs within two bank statements. Please note that the refund and credit date is the same, so you will not be affected in terms of bank interests.
purchases via PayPal (if available): refunds will be credited to your PayPal account, and it will be immediately shown. The actual refund on your credit card from your PayPal account depends on the institution that issued the card.
Products identification tag
All products on sale by the Seller are provided with an identification tag secured with a disposable seal, which is an integral part of the good. We invite you to try the product on without removing the tag and the seal; returns that lack of tag and/or seal will not be accepted.
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